Just wanted to give credit to them since they handled the situation well.

So I never saw my bonus tier credits post from the recent Spring promo. I am certain I opted in at the very beginning, I even was the first one to post about it here. Then in May I got an email from them saying I had not opted into the promo and to make sure I do so before the end of June. So I opted in again then just to be safe.

On Sunday I stopped in Harrah's here and asked them about it. They said they had no record of me opting in. They couldn't really do much there at the property other than sending an email to corporate about it too. Also told me to email corporate and they would look into it.

So I emailed corporate yesterday, and got a response back already today. They had no record of me opting in and didn't know what went wrong, but they didn't question me and entered in what I would have earned in bonus credits and they posted right away.

Nice to see them handle things like this so well.