I found this... not sure if it helps.
Under “benefits” there are rules and restrictions. Lots of them.
https://www.caesars.com/total-rewards/earn-and-redeem
I found this... not sure if it helps.
Under “benefits” there are rules and restrictions. Lots of them.
https://www.caesars.com/total-rewards/earn-and-redeem
I feel like they don’t do that when you just play for 4-6 hours in a day or stay one night. I am 45 minutes from AC and don’t always have overnight trips. But I should try to talk to someone again since I am still only receiving FP and additional RC from Harrah’s Philly.
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If I wanted a time out, I would go back to kindergarten.
So I received a response from someone at Caesar’s in AC and I was basically told to pound dirt. I appreciate their time but think it is a bullshit response. I earned 23,000 tier in 4 months (yes this includes 1-2500 tier day, one day I earned 2,000 and several 1,000 days) I think I only earned 400 tier in badges.
Again, Caesar’s offers me NOTHING other than bingo here and there. I was told my play qualifies me what I receive which is nothing.
Golden Nugget is offering tier upgrade, I am going to get that and upgrade to Elite which I won’t be able to maintain but I’ll reap the benefits while I can and then see what Hard Rock and Ocean Resort have to offer and figure out which casino will become our #2 in AC, but it will not be Caesar’s.
Here is the last paragraph basically telling me I qualify for nothing...
“All of our marketing offers have criteria attached to them and depending on the criteria that you meet will determine the offers you'll receive. All offers are based on overall play, as recorded with your Total Rewards Card, during the past six months. We are not permitted to disclose the criteria of our offers to our guests because we are not permitted to tell anyone how much they should play. It is important to note that marketing promotions/offers are based on your average play over time and not always dependant on specific tier scores or card status.
Upon reaching out to our Total Rewards Support Team, they have informed us that the offer you've received are what you are qualifying for at this time. We apologize for any disappointment in this matter.”
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If I wanted a time out, I would go back to kindergarten.
BB, that is just not right. With that kind of play they should be showering you with offers. I still scratch my head on this one. I am sorry, but at least you still have the Borgata. And very soon new properties that will welcome you with open arms
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Thanks @zeus, don’t even think I deserve to be showered with anything but I don’t understand how they give me no FP and no type of food voucher/credit?
Oh well, I’m excited to try the new credits.
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If I wanted a time out, I would go back to kindergarten.
This is really wrong. I'm glad that you have other places in AC that you like and that treat you right offer wise. What they're telling you is so different from my personal experience that I don't even know what to say.
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