I wanted to tell a little story. Feel free to read this and take from it what you will but this was my experience.
Now, I know everyone knows when it comes to comps at CET they all decide to use ALL of your reward credits first before taking or comping anything additional. It's not a great business practice by any means but its what they do. I just want to share my experience regarding this. I'd also like to point out had specific wording not been used, this wouldn't have been as big of a deal to me as it is.
So I took about two months to plan this Tahoe trip. Emails back and forth from me to the host. In one of those emails I had asked or brought up rather, seeing if they could honor an expired food voucher(As they had already agreed to honor a FP voucher). So I asked about a food voucher so that Brian and I could have a nice anniversary dinner. I was unfortunately told that they couldnt do that, which was fine. I was then told "don't worry. Just charge it to your room and I'll take care of it." Those exact words. On more than one occasion we had talked about this because she was not going to be on duty when I checked out or the night before I checked out. She said "i made note in the file that I'll cover it." I'm paraphrasing. So I have texts and emails. At no point ever did she reiterate the policy of taking RCs first. So I was operating under the assumption that she was saying she'd cover the dinner without the use of RCs. I was a fool to believe this.
I just want to put the statement out there to take what a host says with a grain of salt. NEVER believe they will cover a lunch, a dinner, any HARD comp without taking your reward credits first. I had about $178 I had been saving up for our upcoming dinner at GR Steak. All of that is gone. Had I know the "I'll cover it" was with the stipulation of "We will use your RCs and cover the rest". I may have rethought my going to dinner that night. I think that CET's business practices leave a massive sour taste in my mouth. It's no wonder some people are flocking to other properties where people say what they mean and mean what they say. I'm not saying by any means that I hate CET. I just think the way that some loyal players are handled its a little sad. Thanks for listening to my rant. If you have similar experiences please share them here. I know @Georgiagambler has.
The only redeeming quality about now having to PAY for GR Steak, is that with my TR Credit Card I get 5x reward credits for every $1 spent.