Quote Originally Posted by Slotspert View Post
If several of us did not witness it for ourselves, I would never believe a casino manager would have the guts to engage in something a land-based casino regulator would immediately investigate. The slot floor had four Aristocrat Gold Stack slot with the typical Grand, Major, Minor, and Mini player built-up progressives. Very simple, those jackpots were built up into thousands/hundred of dollars above the base values in the morning and by the afternoon all four of the machines had all four of the player progressives reset to the Base amount WITHOUT ANY OF THE PROGRESSIVES BEING HIT! This occurred during a cruise week while the casino was open. Someone confronted the slot tech resetting all the machines while this was going on and the slot tech just said there was “something wrong” and he was just following what he was told to do. A complaint was actually filed to the Hotel Manager on the cruise ship (highest ranking authority for this department) and there was never a reply.
This is seriously outrageous. There is little or no regulation of on-board casino operations as far as I can tell. Most major cruise lines are members of the Cruise Line Industry Association, which has a gambling "policy" (https://www.cruising.org/about-the-i...other/gambling), but it is only vaguely stated and of dubious enforcability. However, it does state that the Cruise Vessel's equipment will meet the regulatory standards of the Nevada Gaming Control Board "for payback and internal software." I am sure if I dug through those regs, I can find something about how a progressive machine cannot just be "reset" as it will manually alter the payback for the machine.

Seems like if you're not getting satisfaction on this from the Hotel Manager, it's worth it to write to the cruise line's main office and complain (be sure to send a copy to the cruise line's general counsel) and, failing that, send a letter to an industry publication about what you observed and the Cruise Line's failure to address the issue.