Changes to the Grazie Gold Lounge and Platinum Room

I was staying at Palazzo during the week of St. Patrick's day and playing in the Venetian HL room when I noticed the Gold lounge was closed at 11pm. I asked one of the slot attendants about it and this is what he had to say about upcoming changes to both the Grazie Gold Lounge and Platinum VIP lounge at Palazzo. I don't know this for a fact but he sure acted like he knew what he was talking about.

Starting around April 4th or so the Platinum VIP lounge at Palazzo will only have food from 6am until 9pm at night instead of 24 hours as in the past. It will be open 24 hours a day for drinks and VIP reservation.

The Gold Lounge at Venetian will have drinks but no more food in the offering. I hope he is wrong about his and they at least have fruit or cookies. According to the employee I spoke to there are too many gold members and a lot of them have been eating all their meals in there so it's been costing Venetian too much money and this is there way of putting a stop to that. He said at some point in the future when there are less Gold members (not sure if he meant because they will be making changes to the number of points needed or what) they may go back to having food in there at that point.

We'll see if what I was told is accurate but during my stay they already went to the new hours for food at the Platinum lounge at Palazzo so some of it at least is correct.

Thanks for the report Diana. Honestly, I can't imagine people eating all their meals in the Gold Lounge! I've only visited a few times and if I remember correctly, there was really only crackers, cheese and cookies offered?

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Originally Posted by Mauretania

Thanks for the report Diana. Honestly, I can't imagine people eating all their meals in the Gold Lounge! I've only visited a few times and if I remember correctly, there was really only crackers, cheese and cookies offered?

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The gold lounge had a daily soup, finger sandwiches with ham, roast beef, etc..fruit, cookies, cheese and crackers, and sometimes a salad. I agree it's not where I would want to take all my meals.

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Originally Posted by Mauretania

Thanks for the report Diana. Honestly, I can't imagine people eating all their meals in the Gold Lounge! I've only visited a few times and if I remember correctly, there was really only crackers, cheese and cookies offered?

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Talk to @goldengreeke .This is his fault lol.

We've been talking about the only Gold benefit we use is a quick snack and coffee. Thanks for the heads up. Will be there in 2ish weeks.

Thanks for the info. But I hope you were told misinfo. I like the snacks.

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Originally Posted by treyster

Talk to @goldengreeke .This is his fault lol.

We've been talking about the only Gold benefit we use is a quick snack and coffee. Thanks for the heads up. Will be there in 2ish weeks.

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Lol, the year I went without Sharon and had Ting for a room mate, I had lost almost my whole bankroll the first night and did eat both breakfast and lunch in the Gold lounge to save what little money I had left. :)

Ha ha! I guess, I really didn't pay attention to the food offerings :) I tend to stay and play at Palazzo and it's a hike to the Gold Lounge at the Venetian.

Shiiit the pgp virus is spreading!!

Locals ruining it for all the outta town people if they go visit daily after achieving gold or platinum
I have never been in either lounge but I doubt the food described in gold can put a huge dent in Sheldon's pockets.

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Originally Posted by treyster

Talk to @goldengreeke .This is his fault lol.

We've been talking about the only Gold benefit we use is a quick snack and coffee. Thanks for the heads up. Will be there in 2ish weeks.

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Have a great time and let me know in your live TR if the man was correct or not!

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Originally Posted by TwoArmedBandito

Thanks for the info. But I hope you were told misinfo. I like the snacks.

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Hopefully they will still have something in the way of snacks.

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Originally Posted by goldengreeke

Lol, the year I went without Sharon and had Ting for a room mate, I had lost almost my whole bankroll the first night and did eat both breakfast and lunch in the Gold lounge to save what little money I had left. :)

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I can understand that, after all you already paid for those snacks with your losses.

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Originally Posted by Mauretania

Ha ha! I guess, I really didn't pay attention to the food offerings :) I tend to stay and play at Palazzo and it's a hike to the Gold Lounge at the Venetian.

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I agree, I mainly use the Platinum lounge at Palazzo.

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Originally Posted by dvandentop

Locals ruining it for all the outta town people if they go visit daily after achieving gold or platinum
I have never been in either lounge but I doubt the food described in gold can put a huge dent in Sheldon's pockets.

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Most locals or so I have been told don't gamble on the strip that much so I suspect it was just the sheer amounts of Gold members they have since a few years ago they lowered the points to make Gold to 20k. If this change is indeed implemented I think it will save them from also having the employee stationed at the gold lounge door checking to see if the cards and ID's match up to enter.

Thanks for sharing this news @Evoni. I hope it's not true, we'd stop in for a snack if we had late dinner plans and soak up some booze, it was nice and convenient. I do hope they keep some fruit there, like you said.

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Originally Posted by Evoni

Have a great time and let me know in your live TR if the man was correct or not!

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Live TR? After 5 yrs of doing live TR, I'm on vacation from doing full blown live reports. I'l probably post a few odds and ends on the weekend report or something like that. (maybe this thread lol)

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Originally Posted by treyster

Live TR? After 5 yrs of doing live TR, I'm on vacation from doing full blown live reports. I'l probably post a few odds and ends on the weekend report or something like that. (maybe this thread lol)

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Given how much work it is to do a live TR, I can understand that but I'm still sad about it. Anyway, let me know if they have started this with the Gold Lounge before or during your trip.

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Originally Posted by Evoni

Given how much work it is to do a live TR, I can understand that but I'm still sad about it. Anyway, let me know if they have started this with the Gold Lounge before or during your trip.

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We'll be there for Linda's birthday, starting April 8 for 3 nts.

I will be at Palazzo next Monday and I will definitely check out the Gold Lounge. I liked to go there for some tea and a little snack.

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Originally Posted by CTslotters

Thanks for sharing this news @Evoni. I hope it's not true, we'd stop in for a snack if we had late dinner plans and soak up some booze, it was nice and convenient. I do hope they keep some fruit there, like you said.

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Same here and even though the Platinum lounge will still have food until 9pm, it's usually around 2am I need a little snack.

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Originally Posted by treyster

We'll be there for Linda's birthday, starting April 8 for 3 nts.

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Great, I'm sure that birthday luck kicks in for Linda!

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Originally Posted by FL Mary

I will be at Palazzo next Monday and I will definitely check out the Gold Lounge. I liked to go there for some tea and a little snack.

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I don't think the changes as far as no food in the Gold Lounge takes place until April 4th. However you could check with a Gold Lounge attendant and see if the confirm the future change. :)

Yeah, there was still food in there this past weekend (3/26/2016). My Aunt and I had "breakfast" there. (Croissant, cheese and coffee)

As @Nhcris reported, Gold lounge now just coffee, tea, juice. We spent 20 minutes in there this morning, no one else even came it. I think the GL days are numbered....

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Originally Posted by treyster

As @Nhcris reported, Gold lounge now just coffee, tea, juice. We spent 20 minutes in there this morning, no one else even came it. I think the GL days are numbered....

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That's too bad. No reason to even keep it open now because you can get coffee, tea, juice on the casino floor from the CWs. :(

I did ask my host to pass along my disappointment in the changes. I know that's not worth much, but it can't hurt.

Nooo that sucks

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Originally Posted by goldengreeke

That's too bad. No reason to even keep it open now because you can get coffee, tea, juice on the casino floor from the CWs. :(

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The employee that told me about these changes in March hinted to me that it would eventually morph into a VIP lounge again with food but I guess not for gold level. Of course they can't do that for a while so who knows they might change their minds again.

I like the lounges to get a little better drink than on the floor, a snack a quiet place to sit for a bit enjoying the drink and then go back and play. Cet has better lounges snacks and a lot more people in them than I have ever noticed in the Gold Lounge so I doubt they spent much on food since they put out very little. At the very least they could keep the cookies and cheese and crackers...Why even have Gold if there is no perks. This makes me rethink where I want to have a premium card or if I do.

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Originally Posted by Cyndyga

...Why even have Gold if there is no perks. This makes me rethink where I want to have a premium card or if I do.

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We're assessing the same thing right now. It's starting to feel like our level of play is not keeping up with the comps we've earned in the past. I doubt we'll get 3 nts in the future even though our daily play increased slightly this trip. We can't get small room charges comped off this trip, hadn't been a problem in the past. Linda just said she's perfectly happy at Bally's. I guess we'll see what our offers are going forward.

Honestly, once Outback Jack is removed that may be my cue to leave too

Actually I'm getting the feeling they do want their gold members to reconsider, but I'm not sure why unless they want to later raise the amount for Gold level and at that time bring back some of the perks.

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Originally Posted by Evoni

Actually I'm getting the feeling they do want their gold members to reconsider, but I'm not sure why unless they want to later raise the amount for Gold level and at that time bring back some of the perks.

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I think you're right. They are so busy with all the conventions they have booked that it has allowed them to rework their Grazie program and weed out some of the bottom feeders (like me). I couldn't get resort fees removed even though it was a comped stay (first time that's happened).

We're not gonna increase our play, were value players and will just take what we can get. If V\P has raised their bar, we'll just mosey down the Strip again.

So I'm trying to figure out the math here. Grazie awards 20 points per $1 of theoretical loss, right? What does that translate into in typical coin-in?

And how much does bulk cheese cost when bought wholesale and sliced into one-inch cubes?

All I'm saying is, you'd think Uncle Sheldon could afford to cough up a few cheese cubes in exchange for however many thousands of dollars of slot profit he hoovers in per Grazie Gold player.

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Originally Posted by boots

So I'm trying to figure out the math here. Grazie awards 20 points per $1 of theoretical loss, right? What does that translate into in typical coin-in?

And how much does bulk cheese cost when bought wholesale and sliced into one-inch cubes?

All I'm saying is, you'd think Uncle Sheldon could afford to cough up a few cheese cubes in exchange for however many thousands of dollars of slot profit he hoovers in per Grazie Gold player.

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I think the pencil pushers told him that if we eat our meals there, we won't go eat at the restaurants.

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Just got a message that my host there has lost her job. She only had Gold Card players, no Platinum. She was there for years and I feel sorry for her.

I wonder how many other of the Gold/Player Development hosts got the boot?

As far as the Gold Lounge...WHAT A JOKE! If all I want to do is sit in there and drink coffee or tea and watch TV, I can do that in my room!

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Originally Posted by goldengreeke

Just got a message that my host there has lost her job. She only had Gold Card players, no Platinum. She was there for years and I feel sorry for her.

I wonder how many other of the Gold/Player Development hosts got the boot?

As far as the Gold Lounge...WHAT A JOKE! If all I want to do is sit in there and drink coffee or tea and watch TV, I can do that in my room!

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Oh shit, I hate to hear this. I love my host there and now I am worried about him.

Truthfully, I'd be perfectly happy if they raised the level to reach Gold. Compared to other properties, it is almost too easy to achieve Gold, and Gold actually has (had?) some decent benefits unlike CET platinum, Mlife Pearl, etc. Whatever they are doing, and it seems the phasing out of the Gold Lounge is the tip of the iceberg, I hope they do it soon as the not knowing is the annoying part to me.

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Originally Posted by Nhcris

Oh shit, I hate to hear this. I love my host there and now I am worried about him.

Truthfully, I'd be perfectly happy if they raised the level to reach Gold. Compared to other properties, it is almost too easy to achieve Gold, and Gold actually has (had?) some decent benefits unlike CET platinum, Mlife Pearl, etc. Whatever they are doing, and it seems the phasing out of the Gold Lounge is the tip of the iceberg, I hope they do it soon as the not knowing is the annoying part to me.

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I agree. The level between gold and Plat is huge.

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Originally Posted by goldengreeke

Just got a message that my host there has lost her job. She only had Gold Card players, no Platinum. She was there for years and I feel sorry for her.

I wonder how many other of the Gold/Player Development hosts got the boot?

As far as the Gold Lounge...WHAT A JOKE! If all I want to do is sit in there and drink coffee or tea and watch TV, I can do that in my room!

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Hmmm, not sure if she just got the boot because all she had was gold level players, there could have been work performance issues she didn't want to share. However there is no more Gold Lounge, it's now called the High Limit Lounge.

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Originally Posted by Nhcris

Oh shit, I hate to hear this. I love my host there and now I am worried about him.

Truthfully, I'd be perfectly happy if they raised the level to reach Gold. Compared to other properties, it is almost too easy to achieve Gold, and Gold actually has (had?) some decent benefits unlike CET platinum, Mlife Pearl, etc. Whatever they are doing, and it seems the phasing out of the Gold Lounge is the tip of the iceberg, I hope they do it soon as the not knowing is the annoying part to me.

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I agree with you they made it to easy to reach gold (my Mom the low roller made it in 3 days a week ago) and once gold it was really easy to get it the following year due to extra points. In comparison to CET where you have to be Diamond to get access to their lounges, the Venetian Gold room was quite the deal for all these years.

I was at Palazzo a week ago and for what's it worth this is what one of the men at the Palazzo Player Club's desk had to say about the changes. The locals were making gold and some were taking all their meals in the gold lounge, so changes were supposedly driven more by their local gamblers then tourists, at least that's what he claimed. He didn't have a explanation for the changes in the Platinum room other then if members complain they might change back. This may be true, if no one complains they will leave the new changes in place, if a lot of Platinum members speak up it's possible they will return to how it was previously. Previously I hadn't heard it was their locals driving some of the changes.

The man also said that things might change in the Venetian HL lounge in the future as far as putting food out again but for now the high rollers can order meals in there and charge it to their room for their host to remove. Not sure why someone would want to eat in the lounge over a restaurant or room service, but okay.

Not sure if this will come to pass but he also said that in the future they will be changing the amount of tier credits for gold to a higher number, he threw out 50k but who knows as he said that might not happen until next year. I would hope if they raise the amount of points to make Gold they would once again have a lounge for those members, but it's just a guessing game at this point.

Not a rumor but someone I know who works in the hotel management end of things has told me that renovations to Palazzo rooms starts in September. That person has seen the mock ups and says they are very light and bright and complements the Venetian rooms but just a little brighter. They will be doing a few hundred rooms a week.

Also no summer grazie gift show this year, which I imagine will save them money. Personally I always went for this event each summer and I'm really sad the penny pinchers have cut it out, but then business is booming and I guess some things won't return unless business gets tight again.

I don't think my host is there anymore either. I now get offers and emails with another host name and info on it. I also looked on their site and his pic isn't there anymore. For the short time I've had him, he was great. He always took care of all my room charges without me asking and always followed up with me. I don't charge a lot but that was always nice. Hopefully this new host is like him. These new changes sucks!!

@Evoni, Great information! I understand it's all rumor, but there is usually some truth to rumors. I think 50,000 points for Gold sounds very reasonable, so we shall see. It will be very interesting to see what happens over the next several months.

FWIW, my host is still listed on the website. I hope it stays that way!

After reading all these updates, seems the writing is on the wall for us. Probably time to for us to dump V/P (they're probably dumping us) and hitch our wagon to CET and maybe an off-Strip property for a while.

I really enjoyed playing at Tuscany this Spring....

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Originally Posted by dvandentop

Locals ruining it for all the outta town people if they go visit daily after achieving gold or platinum
I have never been in either lounge but I doubt the food described in gold can put a huge dent in Sheldon's pockets.

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Seriously. He can afford some crackers.