Wait, I didn't use that many reward credits!

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08-22-2018, 10:35 PM
Jen Jen

Wait, I didn't use that many reward credits!

Hi Jokers!

Make sure you all keep track of your reward credits and when you use them. After my recent Vegas trip I returned home to find out that I have 7,400 reward credits go missing. I know for a fact that I only used 1,300 RC. I emailed CET and got a reply this morning stating that 8,000 RC was used at Harrah's Ak-Chin on 8/21/18. What! How could that be when I was still in Vegas heading home? I just emailed my DL and they're going to verify the signature. Hopefully, the next time I check my TR account the 8,000 RC will reappear. I consider RC's like cash since I did earn it with my cash...HHH! I just wanted to share my experience with you all.
08-22-2018, 10:51 PM
Stephiede11

That sucks Jen. Hope they found out what happened and refund them back to you. I read on the VMB site someone else had that problem but not sure what the outcome was.
08-22-2018, 11:19 PM
zeus

Man, that blows, Jen. As long as it takes to earn that many RCs, you can't afford to lose them like that. Fingers crossed they get it straightened out.

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08-22-2018, 11:29 PM
LowAndSlow

Well, at least you can verify that you were not even at that location. I hope they do the right thing and restore for you!
08-22-2018, 11:46 PM
michelelovesvegas

Wow! Never have really kept track. Will from now on. Keep us posted with the outcome.
08-23-2018, 12:19 AM
1745box

Wow. Good catch on your part. And I agree it's your $$.
08-23-2018, 12:50 AM
Luckylinda123

8/21 you had been staying at Harrahs in Vegas? You were in Phoenix Ak Chin in March, March 10 was when we went to spring training ballgame.
Could be some one got your card and waited to use it.
I think you will get your rc back after CET has time to investigate. I got mine back when it happened once years ago

I go in my account and check the rc. There is a listing of all rc earned and used for each month. The past month won’t show until so many days have passed in the new month. Might be 7. Then can see if some thing looks wrong.

Sorry this happened
08-23-2018, 04:24 AM
Jen Jen

Quote:

Originally Posted by Luckylinda123

8/21 you had been staying at Harrahs in Vegas? You were in Phoenix Ak Chin in March, March 10 was when we went to spring training ballgame.
Could be some one got your card and waited to use it.
I think you will get your rc back after CET has time to investigate. I got mine back when it happened once years ago

I go in my account and check the rc. There is a listing of all rc earned and used for each month. The past month won’t show until so many days have passed in the new month. Might be 7. Then can see if some thing looks wrong.

Sorry this happened

I try my best to not lose my cards and that could happen after a couple drinks. You would think they would need to show ID to make purchases.
08-23-2018, 05:12 AM
Luckylinda123

Ak Chin got better at checking ids but I know agaves and the Range still don’t on occasion. My card got used in the gift shop at Ak Chin. It was 15-18years ago. It was for a lot someone bought a doll, then they returned the same day And bought another doll and a carton of cigarettes. So far that’s the only time I know of.
They wouldn’t tell me much about how it happened and they froze my card. I had to have someone call before I could use it for months.
08-23-2018, 01:19 PM
irisheyes

Thanks for the heads up, Jen. We usually try to keep close tabs on our reward credits from all casinos, and I usually take screen shots of my reward credits, tier points, etc. with my cell phone before I leave to go to a casino so that I know what I started with and we keep all of the receipts where we used reward credits for a later comparison. Also, before I go to bed in a casino, I take a picture of what I end up with that day so it is easier to keep tabs. It sound like you keep a watch on your credits as well so it really stinks that his happened. Hope they get it straightened out for you. I agree with you, they are like cash! You work hard enough for them!
08-23-2018, 09:50 PM
charlie50

Quote:

Originally Posted by Jen Jen

Hi Jokers!

Make sure you all keep track of your reward credits and when you use them. After my recent Vegas trip I returned home to find out that I have 7,400 reward credits go missing. I know for a fact that I only used 1,300 RC. I emailed CET and got a reply this morning stating that 8,000 RC was used at Harrah's Ak-Chin on 8/21/18. What! How could that be when I was still in Vegas heading home? I just emailed my DL and they're going to verify the signature. Hopefully, the next time I check my TR account the 8,000 RC will reappear. I consider RC's like cash since I did earn it with my cash...HHH! I just wanted to share my experience with you all.

Give em hell Girl ! Thats a BIG hunk of bull-chit right there.. ya need ta change your card and pin ASAP
08-23-2018, 09:56 PM
hytail

Didn't I read in some posts on Jokers or elsewhere about a year ago where it was an inside job by casino employees stealing peoples' fp and rc? Might be a possibility if you have not shared your password and/or card.
08-23-2018, 10:47 PM
goldengreeke

I haven't been to a casino since Vegas last April. I came out of there with only $1.10 in RCs. Was too drunk to know if anybody stole them all or if I actually used them all lol.

All I know is I checked today and it still says only $1.10 so I guess I won't be eating too fancy in Council Bluffs next weekend hhh
08-23-2018, 10:55 PM
Jen Jen

Received an email today from Harrah's Ak-Chin and they gave me back my missing reward credits. My account is now restricted there, I assume that means they put an alert on my account or froze my cards.
08-23-2018, 10:55 PM
TwoArmedBandito

Quote:

Originally Posted by goldengreeke

I haven't been to a casino since Vegas last April. I came out of there with only $1.10 in RCs. Was too drunk to know if anybody stole them all or if I actually used them all lol.

All I know is I checked today and it still says only $1.10 so I guess I won't be eating too fancy in Council Bluffs next weekend hhh

Dont go to the wrong city Gene! Next week is KC!

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08-23-2018, 10:56 PM
TwoArmedBandito

Quote:

Originally Posted by Jen Jen

Received an email today from Harrah's Ak-Chin and they gave me back my missing reward credits. My account is now restricted there, I assume that means they put an alert on my account or froze my cards.

Thats good news!

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08-23-2018, 11:00 PM
zeus

Quote:

Originally Posted by Jen Jen

Received an email today from Harrah's Ak-Chin and they gave me back my missing reward credits. My account is now restricted there, I assume that means they put an alert on my account or froze my cards.

Glad they got it resolved so fast!

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08-23-2018, 11:26 PM
Luckylinda123

Jen that’s great and nice they returned your reward credits right away.
A person doesn’t need your PIN number there to use your rc. Just need an employee not to ask for an ID.
08-24-2018, 01:41 AM
goldengreeke

Quote:

Originally Posted by TwoArmedBandito

Dont go to the wrong city Gene! Next week is KC!

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Oh shit, you're right! Damn it's hell getting old, I would have gone to CB and spent a few hours wondering where everybody was! ;p
08-24-2018, 02:19 AM
dvandentop

Hope they take care of you
08-24-2018, 07:57 AM
Laurie

Glad it was resolved quickly Jen!

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10-14-2018, 11:48 PM
Sparty Girl

Thanks for the advice