Then something is seriously wrong with the M-Life system again which isn't a shocker. Tier points should never go down until October 1st when they reset, if anything they should increase after your visit as they put on the extra tier points for those who are pearl or higher which gives a extra multiplier. The only thing that should change is the express comps as you use them. If tier points are going down, I would contact the player's club desk and let them know and hopefully have a screen shot of what the amount was before they went down.Originally Posted by dvandentop
Recently I had my host make me a reservation for the end of July at Aria but online when I log in it tells me the cost of my corner suite. So I wrote to him and said what the heck is going on. This is part of his reply:
"The suite is complimentary so please ignore everything other than the Free Play amount.
The more they put online that is supposed to make things easier, the more problems it creates..drives me crazy.
I have been a Host for almost 20 years with this company and it used to be much easier to make reservations before the internet."
Of course me being me I called up to just confirm that the Aria registration desk had it as a comp and also to see if Mom could check into the VIP tower lounge with me again since she is in regular comped room and they did confirm that I'm in fact comped despite M-Life online telling me I owe X amount of dollars.
That is correct, tier credits should never go down until October 1st when they reset. Only express comps should go down as they are used.
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