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Thread: Wait, I didn't use that many reward credits!

  1. #1

    Wait, I didn't use that many reward credits!

    Hi Jokers!

    Make sure you all keep track of your reward credits and when you use them. After my recent Vegas trip I returned home to find out that I have 7,400 reward credits go missing. I know for a fact that I only used 1,300 RC. I emailed CET and got a reply this morning stating that 8,000 RC was used at Harrah's Ak-Chin on 8/21/18. What! How could that be when I was still in Vegas heading home? I just emailed my DL and they're going to verify the signature. Hopefully, the next time I check my TR account the 8,000 RC will reappear. I consider RC's like cash since I did earn it with my cash...HHH! I just wanted to share my experience with you all.

  2. #2
    Senior Member Stephiede11's Avatar
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    That sucks Jen. Hope they found out what happened and refund them back to you. I read on the VMB site someone else had that problem but not sure what the outcome was.

  3. #3
    Senior Member zeus's Avatar
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    Man, that blows, Jen. As long as it takes to earn that many RCs, you can't afford to lose them like that. Fingers crossed they get it straightened out.

    Sent from my SM-G955U using Tapatalk

  4. #4
    Well, at least you can verify that you were not even at that location. I hope they do the right thing and restore for you!

  5. #5
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    Wow! Never have really kept track. Will from now on. Keep us posted with the outcome.

  6. #6
    Wow. Good catch on your part. And I agree it's your $$.

  7. #7
    8/21 you had been staying at Harrahs in Vegas? You were in Phoenix Ak Chin in March, March 10 was when we went to spring training ballgame.
    Could be some one got your card and waited to use it.
    I think you will get your rc back after CET has time to investigate. I got mine back when it happened once years ago

    I go in my account and check the rc. There is a listing of all rc earned and used for each month. The past month won’t show until so many days have passed in the new month. Might be 7. Then can see if some thing looks wrong.

    Sorry this happened

  8. #8
    Quote Originally Posted by Luckylinda123 View Post
    8/21 you had been staying at Harrahs in Vegas? You were in Phoenix Ak Chin in March, March 10 was when we went to spring training ballgame.
    Could be some one got your card and waited to use it.
    I think you will get your rc back after CET has time to investigate. I got mine back when it happened once years ago

    I go in my account and check the rc. There is a listing of all rc earned and used for each month. The past month won’t show until so many days have passed in the new month. Might be 7. Then can see if some thing looks wrong.

    Sorry this happened
    I try my best to not lose my cards and that could happen after a couple drinks. You would think they would need to show ID to make purchases.

  9. #9
    Ak Chin got better at checking ids but I know agaves and the Range still don’t on occasion. My card got used in the gift shop at Ak Chin. It was 15-18years ago. It was for a lot someone bought a doll, then they returned the same day And bought another doll and a carton of cigarettes. So far that’s the only time I know of.
    They wouldn’t tell me much about how it happened and they froze my card. I had to have someone call before I could use it for months.

  10. #10
    Thanks for the heads up, Jen. We usually try to keep close tabs on our reward credits from all casinos, and I usually take screen shots of my reward credits, tier points, etc. with my cell phone before I leave to go to a casino so that I know what I started with and we keep all of the receipts where we used reward credits for a later comparison. Also, before I go to bed in a casino, I take a picture of what I end up with that day so it is easier to keep tabs. It sound like you keep a watch on your credits as well so it really stinks that his happened. Hope they get it straightened out for you. I agree with you, they are like cash! You work hard enough for them!

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