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Senior Member
Just had an incredibly frustrating few hours on the phone/hold with Celebrity.
Wanted to book an add-on package of 2 nights in Alaska at the end of the cruise. They must have only a few customer service reps because I was on hold for 40-70 minutes on three occasions. It finally got resolved but I legit spent more than 4 hours just trying to add it.
Moral of the story - don’t try and change your Celebrity booking after you make it!
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