Cruise questions

[Slotspert]

Just had an incredibly frustrating few hours on the phone/hold with Celebrity.

Wanted to book an add-on package of 2 nights in Alaska at the end of the cruise. They must have only a few customer service reps because I was on hold for 40-70 minutes on three occasions. It finally got resolved but I legit spent more than 4 hours just trying to add it.

Moral of the story - don’t try and change your Celebrity booking after you make it!


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Your experience is typical of this years changes I have seen across most cruise lines. I take 6-8 cruises a year across all major cruise lines. In the past it was simple to add or change the structure of a cruise reservation. Now the systems and promos are so convoluted, that, in most cases, you have to cancel your original reservation (hopefully getting the deposit refunded if it the right time frame), and then re-book the newer/better offer or add-on as a new reservation. The popularity of cruising has skyrocketed and ships are booking (in advance) like I have never seen before (especially the river cruises). Lately, I was receiving better offers for future cruises I had already booked. When I try to change to that better offer, the price of the cabin was substantially HIGHER thereby offsetting any benefit from the promo change.

[DK528]

My cruise is next week! Getting excited and nervous.

Celebrity has an option to basically pre-pay for casino play. For every $50 you preload you get an additional $5, up to $50 freeplay if you deposit $500 (so the card would have $550 total).

Has anyone does this or something similar? Doesn’t seem like there would be a drawback but would like to hear if anyone has done this!


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[Cyndyga]

My cruise is next week! Getting excited and nervous.

Celebrity has an option to basically pre-pay for casino play. For every $50 you preload you get an additional $5, up to $50 freeplay if you deposit $500 (so the card would have $550 total).

Has anyone does this or something similar? Doesn’t seem like there would be a drawback but would like to hear if anyone has done this!


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Never heard of it but never sailed Celebrity. I would do that though good deal!

[Reen]

My cruise is next week! Getting excited and nervous.

Celebrity has an option to basically pre-pay for casino play. For every $50 you preload you get an additional $5, up to $50 freeplay if you deposit $500 (so the card would have $550 total).

Has anyone does this or something similar? Doesn’t seem like there would be a drawback but would like to hear if anyone has done this!


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Have a wonderful time Dina! Sounds like a good deal, wishing you lots of good luck in the Casino!

[Elf70]

My cruise is next week! Getting excited and nervous.

Celebrity has an option to basically pre-pay for casino play. For every $50 you preload you get an additional $5, up to $50 freeplay if you deposit $500 (so the card would have $550 total).

Has anyone does this or something similar? Doesn’t seem like there would be a drawback but would like to hear if anyone has done this!


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That sounds like a great deal. I’m cruising in September and need to figure out how to get my casino money there. I sure don’t want to carry cash. Have a great trip! Can’t wait to hear about it.

[Slotspert]

My cruise is next week! Getting excited and nervous.

Celebrity has an option to basically pre-pay for casino play. For every $50 you preload you get an additional $5, up to $50 freeplay if you deposit $500 (so the card would have $550 total).

Has anyone does this or something similar? Doesn’t seem like there would be a drawback but would like to hear if anyone has done this!


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YES!!! I have done this pre-pay several times with Celebrity. Make sure to take your paper receipt with you onto the ship for evidence you bought this pre-pay at home. The main rule is that you have to play your players club card (which is your stateroom key) loaded pre-pay amount through one cycle of the money and then you are free to cash out (with the TITO voucher) whatever you win. Last year they actually gave $60 play for $50 but too many people caught onto it and they lowered it. Be advised that many Celebrity casino ships have on-board specials similar to this that you can buy from the casino cashier but the on-board bonus' are not always the same. I LOVE Celebrities casinos (especially the new Edge ship) if just for the 100% Non-smoking environment rarely found on other cruiselines (except Cunard is 100% non-smoking casinos now).

[Nhcris]

Wishing you a fabulous cruise! It definitely sounds like a good deal to me!

I can't wait to read all about it!