CET Resort Fees Question

[nhmajik]

Wow nice offer from CET....they are not that kind with the FP to me either. I bet they will comp the resort fee if you go to diamond on your stay. Like DW said, can't hurt to ask.

[Penguin]

If they do just comp the fees make sure they don't subtract the $$$ from your Total Rewards credits. They did that to us in AC and we objected and got the Reward credits back. But they said if you have any Reward credits they first subtract the $$ amount from them. Said it was standard procedure. If you make Diamond they should just waive the fees.

[sassycat]

If they do just comp the fees make sure they don't subtract the $$$ from your Total Rewards credits. They did that to us in AC and we objected and got the Reward credits back. But they said if you have any Reward credits they first subtract the $$ amount from them. Said it was standard procedure. If you make Diamond they should just waive the fees.

If they gave you the reward credits back - did they take the resort fee off of your credit card you put up when you checked in?

[MrsPenguin]

If they gave you the reward credits back - did they take the resort fee off of your credit card you put up when you checked in?

Nothing had been put on the credit card originally. The room was comped to begin with (including any resort fees). We had asked about getting some meals that we charged to the room comped because we had played way more than usual. I told them we did not want to use the TR credits, but in the end they did (about $60 worth). When I called and explained what had happened, they did give us back the credits but said that they wouldn't in the future. I don't remember if they put the meals on the credit card or not, but would have been ok if they had. Like Penguin said, it's standard procedure to use the TR credits first before just comping charges at check out.

[sassycat]

Saw this on Vegas Message Board @zeus:

Originally Posted by debriley
Hunter - if you book a room at caesars while you are platinum, but reach diamond before actually checking into caesars, will they still try to put resort fee on your account due to the reservation?

If you don't make diamond until after checkin, will resort fees be automatically removed or do you need to go to TR desk to have them removed?

Thanks
You have to be Diamond at the time of reservation to have resort fees waived. To get the resort fees waived you will need to see your host or the host on duty and it would be based on play. If you make diamond during that trip, chances are your play covers the resort fees to be comped on the back end, otherwise you will not be able to enjoy waived resort fees on subsequent trips.

Hunter F. Kampf | Executive Casino Host
3667 Las Vegas Blvd, South

[zeus]

Saw this on Vegas Message Board @zeus:

Originally Posted by debriley
Hunter - if you book a room at caesars while you are platinum, but reach diamond before actually checking into caesars, will they still try to put resort fee on your account due to the reservation?

If you don't make diamond until after checkin, will resort fees be automatically removed or do you need to go to TR desk to have them removed?

Thanks
You have to be Diamond at the time of reservation to have resort fees waived. To get the resort fees waived you will need to see your host or the host on duty and it would be based on play. If you make diamond during that trip, chances are your play covers the resort fees to be comped on the back end, otherwise you will not be able to enjoy waived resort fees on subsequent trips.

Hunter F. Kampf | Executive Casino Host
3667 Las Vegas Blvd, South

Thanks, Sassycat!