Definitely contact them. I’m pretty sure the offer was system wide. You should have something by now.
They had two different promotions -- 3X tier credits or rollover credits. It seemed that if you were under your previous tier level, you got the 3X tier credits, but if you were really close or over, you got the rollover credits. I don't think you could get both promotions.
That would explain it because we got 3x on our Labor Day trip. But we were only like 30k tier credits from renewing Platinum going In to the trip. And since offers are off of play, not tier level, I am not pressed. We have always hit Platinum. Thanks for clearing that up, Emna!
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This definitely explains it. I was so confused as to what you guys were talking about. I got 3x TC but no rollover. Okay, all good now.